Register now Forgot your password?


Tel: +420-222 521 700
Fax: +420-222 521 701
Email: sales@oktours.cz

Terms and Conditions

  • The Supplier shall guarantee that all bookings made in checkCharlie™ on-line reservation system (referred to as “the System”) by the Partner will be provided. The Partner accepts sole responsibility for accuracy of all bookings made in the System with the use of its username and login (referred to as “access codes”).
  • Prices displayed in the System are net to OK-TOURS and they are based on year to year contracts with all included hotels. During the contractual year, special offers may be submitted depending on the present situation.
  • All rates in the System are valid for individuals (FITs). Rates for tourist groups and corporate events (seminars, conferences, incentives) shall be quoted on request outside the System.

Access to the System

After signing the Co-operation agreement by both Parties, the Supplier shall provide the Partner with all required access codes needed for successful use of the System. The Partner agrees to keep the access codes strictly for the needs of the authorized personnel using the system for hotel or other service bookings and agrees not to disclose such details to any third party.

Cancellation and Refund Policy

The terms and conditions of the cancellation and refund policy between the Supplier and the Partner are determined in the General Conditions that form an integral part of the Co-operation Agreement signed between the Partner and Supplier.

Payment Policy:

The services shall be rendered on the basis of prepayment. No bookings made via the System shall be confirmed prior to successful receipt of payment from the Partner.

Invoices must be settled by the Partner via bank transfer to the Supplier’s bank account or via credit card by due date, not later than 3 working days prior to arrival of the client. Unless otherwise agreed, all applicable transaction charges are to be borne by the sender.

Bank Details:

Address: ČSOB a.s. - Československá obchodní banka, a.s., Radlická 333,
150 57 Prague 5
Account number: 01399280/0300 (EUR)
01399031/0300 (USD)
IBAN: CZ 1303001712800000913993 (EUR)
CZ 3003001880310000913993 (USD)

Emergency Assistance:

OK-TOURS supplies its partners with 24-hour emergency assistance in Prague. In case of emergency, the OK-TOURS help desk can be reached at: +420-222 521 700.